Privacy Policy

XSD Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a quote request through our contact form
• Contact us via email or phone
• Subscribe to our newsletter or updates
• Request our services

This information may include:

• Full name
• Email address
• Company name
• Phone number
• Shipping addresses
• Service requirements and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website
• Date and time of visits

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our logistics services
• Communication: To respond to your inquiries, provide quotes, and communicate about our services
• Improvement: To understand and analyze how you use our website and services
• Marketing: To send you promotional materials and updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To process transactions and manage our business relationships

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Transportation and delivery services
• Customs clearance and documentation
• Warehousing and storage
• Website hosting and maintenance
• Email communication services

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our users or the public

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• SSL encryption for data transmission
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain:

• Customer data: For the duration of our business relationship plus 7 years for legal and tax purposes
• Website analytics: For 26 months
• Marketing communications: Until you unsubscribe or withdraw consent

6. Your Rights (GDPR)

If you are a resident of the European Economic Area, you have the following rights regarding your personal data:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another controller
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please see our Cookie Policy.

8. International Data Transfers

As a Belgian company providing services across Europe, your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place for such transfers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information